Help

We're here to help

Reach out through any channel below. Our team is ready to answer your questions about airtime conversion, bill payments, wallet transfers, and more.

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Talk to support

WhatsApp

+234 903 985 2884 — fastest way to reach us. Chat in real-time for quick help with transactions, wallet issues, or general questions.

Chat on WhatsApp →

Email

support@mabro.ng — prefer writing? Send us a detailed message and we'll get back to you within a few hours. Best for non-urgent matters.

Send an Email →

Request a Callback

Need to talk? Request a callback and we'll ring you during business hours. Just message us on WhatsApp to schedule.

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Business Hours

We operate 24/7 for critical issues. Our support team is most responsive during the hours below.

Monday8:00 AM — 10:00 PM
Tuesday8:00 AM — 10:00 PM
Wednesday8:00 AM — 10:00 PM
Thursday8:00 AM — 10:00 PM
Friday8:00 AM — 10:00 PM
Saturday10:00 AM — 6:00 PM
Sunday12:00 PM — 6:00 PM

Need urgent help? WhatsApp is the fastest way to reach us. Most questions get answered within 5 minutes during business hours.

Quick Solutions

Common issues, solved instantly. Before reaching out, check if your question has a quick answer here.

  1. Airtime not reflecting after transfer?

    Wait up to 5 minutes for network confirmation. If it still hasn't arrived, note the reference number and WhatsApp us — we'll trace it immediately.

  2. Wallet not credited after bank transfer?

    Bank transfers to your virtual account can take up to 10 minutes. If after 30 minutes nothing appears, send us the transfer receipt on WhatsApp.

  3. Can't log into your account?

    Check that you're using the correct phone number. If you forgot your PIN, use the "Forgot PIN" option on the login screen or contact us for a reset.

  4. Cable or electricity not credited?

    Most bill payments reflect instantly. If yours hasn't, send us the transaction ID and the utility meter/card number — we'll verify with the provider and resolve it.

  5. Data bundle not activated?

    Data bundles typically activate within 2 minutes. Check your phone's data balance via USSD. Still not showing? Message us with the transaction ID.

  6. Withdrawal still pending?

    Bank withdrawals are instant — the money arrives in your bank account within seconds. If one hasn't appeared, share the transaction reference and your bank details and we'll trace it straight away.

Frequently Asked Questions

How do I convert airtime to cash?

Download the Mabro app, select Airtime-to-Cash, enter the airtime amount and network, follow the OTP verification steps, and receive cash in your wallet instantly once the airtime is confirmed.

What networks do you support?

We support MTN, Glo, Airtel, and 9mobile for airtime purchases, data bundles, and bill payments. Airtime-to-cash conversion supports MTN, Airtel and Glo.

How long do bank withdrawals take?

Wallet-to-wallet transfers are instant, and so are bank withdrawals — when you transfer from your Mabro wallet to any Nigerian bank account, the money arrives within seconds.

Is my data and money safe?

Yes. We use 256-bit SSL/TLS encryption for all data in transit, PIN authorization for every transaction, and bank-grade encryption for sensitive data like BVN and NIN. Your funds are held in secure accounts with regulated financial partners.

How do I contact support?

You can reach us through WhatsApp, email, or by requesting a callback from this page. For in-app support with chat history and ticket tracking, download the Mabro app and go to the Support section.

MABRO

Still need help?

Our support team is ready to assist. Reach out on WhatsApp — most questions get a response within minutes.

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